Odyssey is seeking a top notch IT Specialist to support Naval Medical Research Unit Dayton (NAMRU-D).  NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations.

Duties include, but not limited to: 

• Follow all approved customer policies, processes and procedures.
• Follow the written and verbal instructions provided by the Contractor IT Lead.
• Coordinate corrective action required by outside/parent agencies as required.
• Responsible for monitoring, opening, assigning, updating and closing tickets on REMEDY.
• Troubleshoot assigned tickets using Standard Operating Procedures (SOP's), provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts, provide desktop support at the customer's location as required; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets).
• Perform system reboots in the data center as required following documented reboot procedures, Interact with other team members to determine corrective action.
• Replace workstations with like systems and reload all applicable user applications, coordinate with other duty sections such as hardware technicians and software administrators when additional Level 2 or Level 3 support is required.
• Utilize customer-provided environmental monitoring system (E.g. Site Scan) to discover and report environmental systems problems.
• Follow the Standard Operating Procedures for backup and restoration.
• Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
• Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.

Minimum Required Qualifications:

Citizenship: Must be a US citizen

Clearance: Ability to obtain a Secret Clearance

Education: High School Diploma

Years’ experience: Two (2) years of experience in information technology services

Certifications:

• CCNA Security, CySA+, GICSP, GSEC, CND, SSCP

OR

• Security+

Preferred Qualifications:

Clearance: Active Secret

Education: Associates Degree in IT

Certifications:

• DoD 8570 IAT Level II certification

Interpersonal Skills:

• Strong customer service skills

Additional Information:

Onsite at Wright Patterson AFB, OH

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Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities